At Newtec Services, we believe knowledge and clarity are an advantage. That’s why we’re excited about two key product updates from NetSuite that help organisations work more intelligently and transparently — and why we’re here to help you get the most from them.
- NetSuite AI Connector Service + Standard Tools SuiteApp launch
- Service Tier Dashboard Enhancements
These updates reinforce NetSuite’s commitment to flexibility, openness, and user empowerment — and they bring real potential to your business.
1. NetSuite AI Connector Service + Standard Tools SuiteApp
What is it?
TheNetSuite AI Connector Service is a protocol-driven integration solution built around Model Context Protocol (MCP). It lets you plug in external AI models (like ChatGPT or Claude) to interact with your NetSuite data in a controlled and extensible way.
With the latest release, NetSuite introduced theStandard Tools SuiteApp which enables conversational access to NetSuite functionality: create, read, update (but not delete), saved searches, reports, SuiteQL, and more via natural language.
What new functionality is included?
- Support for ChatGPT (Developer Mode, Plus plan or higher) and Claude (Pro plan or higher)
- Ability to run standard reports, saved searches, and SuiteQL queries via AI interface
- Integration with N/search (standard & custom tools)
- Generic authorisation to support future AI models (e.g. Grok, Gemini)
Reference: Oracle NetSuite Help – AI Connector Service
2. Service Tier Dashboard Enhancements
What is it?
TheNetSuite Service Tier Dashboard is a unified view of your account’s usage and service tier metrics (transaction lines, users, file storage, licenses, etc.).
With the September 2025 updates, the dashboard has rolled out automatically to all accounts with better usability and clearer insights.
Key Metrics You Can Now Monitor
- Average Monthly Transaction Lines (six-month rolling average)
- Monthly Transaction Lines (previous month)
- Number of Full Licensed Users
- SuiteCloud Plus Licenses
- File Cabinet Size (GB)
Account administrators can access the dashboard via: Setup > Company > Service Tier Dashboard.
Reference:Oracle NetSuite Help – Service Tier Dashboard
What This Means for You
- AI Connector + Standard Tools: Your team can query NetSuite in conversational language, reducing reliance on complex reporting.
- Enhanced Service Tier Dashboard: Gain proactive visibility into system usage, scale confidently, and align with your support partner on clear data.
At Newtec Services, we don’t just deliver system changes — we translate them into business value. We’ll help you assess whether you should adopt the AI Connector, what permissions to grant, and how to interpret service metrics for growth planning. Visit www.newtecservices.ie or call us in Ireland on (01) 531 3777.
Next Steps & Resources
