NetSuite Support

Newtec offers Post Go-Live Support Packages ranging from Basic to Advanced, depending on the trend of the Client’s rolling consumption in hours. We have a team of growing NetSuite Support Experts in both Functional and Technical areas who understand how business processes work in NetSuite and how to effectively design solutions that will meet the User’s requirements.

Our Team

Newtec is proud to offer the best support around every corner of your business. Through every stage in your journey with Newtec, we have a team of experts to help walk you through your new system. From onboarding all the way to daily tech support, with around the clock access, you’ll never be without help or guidance!


The team who handles the Implementation Process for Clients also gets involved in the Support Process, as these experts have the knowledge of how the system is implemented and how to efficiently navigate through Support Queries or Requests.


Support Contracts are billed in flexible terms with unused hours rolled up. The team diligently tracks hours spent, and we only bill these hours. Reports are sent to the clients with the list of support cases with statuses.

Account Management

Newtec Team has a dedicated Project Manager who handles the Client’s Account. There are also Monthly/Quarterly/Annual Client Reviews to make sure that the Users are aware of any new NetSuite Updates and are up to date with the newly released NetSuite Features that will be useful for the business.

Dedicated Team of Technical Consultants/Developers

There is a dedicated team of Developers within Newtec’s NetSuite Team that specializes in any technical customization, Integrations, and Scripting. Our developers are fully equipped in terms of NetSuite Support Expertise and technical know-hows.

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Our Ticketing System

Newtec Support is working via a ticketing system and automated email queries and after the initial ticket review, our experts will reach out to clients to schedule a Zoom call to gather relevant information further to resolve the tickets.

Newtec analyzes and identifies these tickets if urgent/blocking and this is given the highest priority in terms of Response Times. Closing tickets is also an important metric for Newtec to fully ensure that all tickets are being handled with urgency.