Newtec offers Post Go-Live Support Packages ranging from Basic to Advanced, depending on the trend of the Client’s rolling consumption in hours. We have a team of growing NetSuite Support Experts in both Functional and Technical areas who understand how business processes work in NetSuite and how to effectively design solutions that will meet the User’s requirements.
Newtec is proud to offer the best support around every corner of your business. Through every stage in your journey with Newtec, we have a team of experts to help walk you through your new system. From onboarding all the way to daily tech support, with around the clock access, you’ll never be without help or guidance!
Our Ticketing System
Newtec Support is working via a ticketing system and automated email queries and after the initial ticket review, our experts will reach out to clients to schedule a Zoom call to gather relevant information further to resolve the tickets.
Newtec analyzes and identifies these tickets if urgent/blocking and this is given the highest priority in terms of Response Times. Closing tickets is also an important metric for Newtec to fully ensure that all tickets are being handled with urgency.