Cyber threats are no longer just an IT issue—they’re a business-critical concern. This became painfully clear when Marks & Spencer suffered a cyber incident that disrupted operations across Ireland and the UK. With payment failures, Click & Collect delays, and online shopping disruptions, this attack underscores the urgent need for advanced cybersecurity measures, for all businesses..
What Happened?
In April 2025, Marks & Spencer experienced a cyber incident that affected key customer services, including Click & Collect, contactless payments, and online shopping. According to an RTÉ report (read it here), customers faced delays in retrieving orders and processing transactions. While contactless payments have since been restored, Click & Collect services continue to face disruptions.
Though the exact cause of the attack remains unclear, cybersecurity experts speculate it may have involved ransomware, highlighting the increasing vulnerability of retail businesses to cyber threats.
The Cybersecurity Lesson
Businesses handling customer transactions and sensitive data must shift to proactive security. Traditional defenses are no longer enough—real-time threat detection, automated response, and AI-driven cybersecurity are crucial to minimising business disruption.
How AI-Powered Security Can Prevent These Attacks
- Artificial intelligence is transforming cybersecurity, providing businesses with automated solutions that predict, prevent, and neutralize threats before they escalate. AI-driven systems can:
- Detect unusual activity across payment platforms.
- Identify vulnerabilities before cybercriminals exploit them.
- Automate rapid threat response, minimising downtime.
How NewTec AI Cybersecurity Can Help
At NewTec Services, we specialise in third-wave AI-powered cybersecurity solutions designed to fortify businesses against cyber threats. Our advanced AI security platform enables businesses to:
- Detect and neutralise ransomware attacks before they cause disruptions.
- Implement adaptive AI security protocols that evolve with emerging threats.
- Protect customer data from breaches and unauthorised access.
Stay Ahead of Cyber Threats with AI-Powered Security
The Marks & Spencer cyber incident serves as a wake-up call—businesses can no longer rely on outdated security measures. Enterprises must invest in AI-driven cybersecurity to stay ahead of cybercriminals and maintain customer trust.
Safeguard your business today! Contact NewTec Services to learn how our AI-powered security solutions can help you stay protected, compliant, and resilient in an evolving threat landscape.
