ITW Performance Polymers are a worldwide manufacturer of adhesives, sealants, coatings, lubrication, grout, and cutting fluids for industrial, construction, and consumer purposes. ITW Performance Polymers have production facilities in Denmark, Ireland, and USA. ITW also has a remote sales team operating across Europe.
When Mark Gold was appointed as Global IT Manager, he inherited a very complex IT infrastructure spread over a number of geographic locations. These were also running a diverse range of mainly in-house legacy business applications with duplication of infrastructure requiring multiple servers and site-to-site VPNs.
Mark’s top IT security priorities are to
- Reduce costs
- Simplify growth
- Improve business agility and security
Mark needed an IT security partner who would work closely with him to support all in-house and remote ITW staff and also provide assistance and project delivery services to implement new technologies that would streamline the business.
Newtec Services’ Solution
A central IT Helpdesk for in-house staff and mobile workers was key, as was our IT engineering team to implement projects and applications. And that was only the beginning.
At Newtec, we are delighted to be able to advise and implement new technologies for ITW and have built a very close working relationship with Mark and his team, who are based in the USA.
Mark needs an IT security partner he could rely on, and one who could offer efficient project delivery. Working closely with Newtec’s engineers and experienced consultants, Mark can be sure that every stage of every project is completed according to plan.
We are currently implementing a number of projects such as server and application migrations and upgrades. We have already completed a server replacement program and a VMware upgrade to increase uptime and security. Email migration from in-house to the cloud is also planned, together with the implementation of Meraki MX project, which will deliver 100% centralized cloud management for security, SD-Wan networking, and application control.
I totally value the continuity of service and level of commitment displayed by the team at Newtec. The project delivery team has been ultra-consistent since I first started working with them. As a result, we’ve developed an excellent working partnership and know we’re in safe, trusted hands. I also have peace of mind that, should an issue occur, the Newtec team has a deep knowledge of our systems and is immediately on hand. This ensures we deliver an efficient, seamless service to our staff and customer base – which remains my number one priority.
— Mark Gold, ITW Performance Polymers, Global IT Manager
Would You Like to Partner with Newtec?
When you partner with Newtec Services, you gain a team that truly gets to know your business and endeavors to work seamlessly with your existing IT staff. Let us know how we can streamline your business.