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Keep your Customers Happy with Netsuite CRM Implementation

NetSuite Customer Relationship management (CRM) software is the only cloud solution that delivers a real-time 360 degree view of your customer. Unlike other solutions, NetSuite’s CRM gives your sales team unparalleled visibility into every aspect of the customer relationship, including support cases, back-office information, contracts and inventory. Your sales team gain access to key customer data instantaneously and gives them the power to make better decisions.  

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What is Netsuite CRM?

A NetSuite CRM implementation provides a seamless flow of information across the entire customer life-cycle from lead through to opportunity, sales order, fulfillment, renewal, up-sell, cross-sell, and support.  It also has additional features which include customer support and marketing automation.  NetSuite CRM delivers quotes, order management, sales forecasting and integrated Ecommerce capabilities.

Key Benefits:

Streamlines lead-to-cash processes

Elevates productivity across the organisation with a 360 degree view of your customers

Improves sales performance through forecasting, upsell and commission management

Manage global sales and services organisations

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NetSuite Sales Force Automation

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NetSuite Sales Force Automation (SFA) software powers your sales organisation with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment and sales commission.

Unlike other solutions, NetSuite’s SFA software gives your sales team unparalleled visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory.  With NetSuite’s dashboards, sales reps and managers gain a better insight into what areas to sell, up-sell, drive renewals, and in doing so properly set customer expectations.

Key Benefits:

Boost Sales Productivity by enabling effective collaboration and team selling to streamline the sales cycle.

Gain Real-Time Visibility into pipeline and forecasts making sales more predictable.

Improve Customer Relationships by having a true 360-degree view of the customer, including sales, support cases and financial transactions at your fingertips.

Efficient Accounts Management by creating a holistic view of all accounts and their contacts with related activities in a single view.

Customer Service Management

NetSuite’s integrated customer service management solution gives you a 360-degree view of customers.  In doing so it helps to improve customer satisfaction, attract new customers and lower service costs.

Users can gain access to key customer data instantaneously, this in turn enables you to better support your customers while also driving your upsell and cross-sell at the same time.

Increase Customer Satisfaction as your support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.

Reduce Costs with Effective Self-Service and deliver a high-quality, high-touch experience for customers while reducing the cost of customer care with a robust knowledge base in a customer portal.

Increase Efficiency and Productivity and Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.

Drive Incremental Revenue and Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

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