NetSuite Customer Relationship management (CRM) software is the only cloud solution that delivers a real-time 360 degree view of your customer. Unlike other solutions, NetSuite’s CRM gives your sales team unparalleled visibility into every aspect of the customer relationship, including support cases, back-office information, contracts and inventory. Your sales team gain access to key customer data instantaneously and gives them the power to make better decisions.  

NetSuite CRM provides a seamless flow of information across the entire customer life-cycle from lead through to opportunity, sales order, fulfillment, renewal, up-sell, cross-sell, and support.  It also has additional features which include customer support and marketing automation.  NetSuite CRM delivers quotes, order management, sales forecasting and integrated Ecommerce capabilities.

Key Benefits:

NetSuite Sales Force Automation (SFA) software powers your sales organisation with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment and sales commission.

Unlike other solutions, NetSuite’s SFA software gives your sales team unparalleled visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory.  With NetSuite’s dashboards, sales reps and managers gain a better insight into what areas to sell, up-sell, drive renewals, and in doing so properly set customer expectations.

Key Benefits:

NetSuite’s integrated customer service management solution gives you a 360-degree view of customers.  In doing so it helps to improve customer satisfaction, attract new customers and lower service costs.

Users can gain access to key customer data instantaneously, this in turn enables you to better support your customers while also driving your upsell and cross-sell at the same time.

NetSuite’s marketing automation software automates your entire marketing process, allowing you to better arrange campaigns and programs with your sales teams.

NetSuite’s marketing automation software enables you to generate highly qualified leads that are ready for sales engagement.  It provides a framework for you to target, build, execute and measure the success of marketing campaigns while taking the complexity out of lead qualification and adaptation.  NetSuite’s marketing automation solution lets you track and measure a prospect’s activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales as soon as it meets your pre-defined criteria.

Key Benefits: