Executive Summary
Running a business is no small feat. From managing inventory to fulfilling orders and tracking profits, the challenges can pile up fast. This blog tells the story of how one company turned their operations around with NetSuite, a powerful cloud-based ERP system, implemented by Newtec Services.
By tackling issues like messy inventory, unreliable dropshipment, and confusing financial reports, the company not only fixed their problems but also set themselves up for long-term success. If you’re facing similar hurdles, this story might just be the inspiration you need.
The Challenge
In the competitive world of construction supply chains, value-added distributors play a critical role. They don’t just deliver products—they provide expertise, technical support, and innovative solutions to help their customers succeed.
This company, a leading value-added distributor in the construction sector, has been a trusted partner to their customers for over 20 years. They specialise in delivering high-quality products and services, from onsite fabrication to offsite prefabrication, while staying ahead of industry trends and technologies. Their team of experts offer onsite technical assistance, leveraging decades of hands-on experience to help customers find the best solutions for their projects.
Challenges Faced
The company had three primary pain points:
Inefficient Inventory Management:
- Lack of a system to track inventory shipped to customers versus inventory received.
- Discrepancies in stock levels and costs led to mismanagement and operational chaos.
Dropshipment Process Gaps:
- No structured process to manage dropship orders.
- Delays and errors in fulfilling customer orders impacted customer satisfaction.
Unreliable Profitability Reporting:
- Inconsistent data flow resulted in inaccurate profitability reports.
- Inability to make informed financial and strategic decisions.
Realising that they needed a modern solution, they reached out to Newtec Services, a trusted expert in NetSuite implementation, to help them streamline their operations and regain control.
The Solution: NetSuite Implementation by Newtec Services
Newtec Services conducted a comprehensive assessment of the company’s operations and proposed a tailoring their NetSuite ERP to address their challenges.
1. Streamlined Inventory Management
- Inventory Migration and Updates:
- Newtec Services migrated all inventory data into NetSuite, ensuring accurate costs and pricing.
- Real-Time Tracking:
- Implemented real-time inventory tracking to provide visibility into stock levels and movements.
- Training and Process Optimization:
- Provided training on Inventory Receiving and Item Fulfillment processes to ensure seamless operations.
2. Efficient Dropshipment Process
- Dropship Tagging:
- Configured NetSuite to tag items designated for dropshipment.
- Automated Notifications:
- Set up automated notifications to mark items as shipped to customers once suppliers confirmed dispatch.
- Order Accuracy:
- Ensured timely and error-free order fulfillment, improving customer satisfaction.
3. Accurate Profitability Reporting
- Data Flow Optimization:
- Configured NetSuite to ensure consistent and accurate data flow across the system.
- Customised Reports:
- Generated detailed profitability reports per item and customer.
- Financial Insights:
- Enabled data-driven decision-making with accurate financial analysis.
The Results
The impact was immediate:
- Inventory Chaos Solved: Real-time tracking eliminated errors and saved time.
- Smooth Dropshipment: Orders were fulfilled faster, boosting customer satisfaction.
- Clear Financial Insights: Accurate reports empowered smarter decision-making.
Why NetSuite?
NetSuite is a game-changer for business support services because it:
- Saves Time: Automates manual processes and reduces errors.
- Provides Visibility: Offers real-time insights into operations.
- Scales with You: Grows alongside your business.
Conclusion
By partnering with Newtec Services and fully implementing NetSuite, the company transformed its operations, improved customer satisfaction, and set the stage for future growth.
Ready to Transform Your Business?
Contact Newtec Services today to see how NetSuite can help you streamline operations and drive success.
