As a business one of your goals is to get the highest return on your technology investment. IT automation and monitoring through Newtec can help you achieve this.
One example would be of a business running on an MS-SQL database application. The database has been having issues. It has been randomly stopping during the week and bringing office productivity to a grinding halt.
Instead of waiting for the next failure, Newtec can create automated performance monitoring that checks the MS-SQL service every 30 seconds. If the database service fails, a script will automatically run and attempt to restart the service. If the service is restarted and the issue is resolved, it saves a record for reporting and future follow-up. If the service is not restarted, our software managed it services solution will escalate the issue to a technician that can research and solve the problem quickly.
Our IT monitoring and automation solution would either automatically resolve the issue with minimal downtime, or if it can’t resolve the problem, it would send an automated notification so that you’re aware of the issue in the shortest time possible.